Contact Us

Don't Have Your Tracking Number?
Tracking numbers are emailed at 6pm Eastern. If you don't see it please check your spam folder before contacting us, especially if you use gmail/hotmail/etc. You can also try searching your email for "" which should find both your receipt and tracking emails.

Yahoo Users: Yahoo has been delaying or outright blocking our emails lately, so to receive a reply from our contact form we highly suggest using an alternate email address if you have one.

Customer Service Hours:
We are available 8am-3pm US Eastern time, Monday-Friday. We normally do not answer emails after hours or on weekends, so please allow us until the following business day to reply.

What is the fastest way to contact you?
Using the contact form or sending an email to is the fastest way to reach us.

May I call you?
We are not staffed for taking orders by phone. The fastest way to have a question answered is with the contact form and the fastest way to have an order shipped is to place it through our website. Please see the Shipping Details page to see our shipping schedule and answers to common order questions.

Can you send me samples?
Absolutely! You can order free samples here: Order Free Samples.

Can you send me a catalog?
Not right now, we've been adding products like crazy so we need to make a new one. For now our website is our catalog.

Do you ship to my country?
We likely do! Just add the item you need to your shopping cart and there will be a drop-down to select your country. If your country is not listed just let us know and we'll add it to the list!

Where are you located?
We are located in and ship from Lebanon, CT. (USA). We do not have a brick-and-mortar store so we are not open to the public but if you need to mail us a sample or a payment our mailing address is: | 74 Norwich Ave | Lebanon, CT 06249

Credit Card Charge Question?
If you have RBT Enterprises or on your credit card but don't have a receipt email from us (and don't remember placing an order) you may call us at 860-374-9993. We are not staffed to take orders or product questions by phone, the fastest to have a question answered is to use the contact form.